The rate for services vary. It is very important to have discussion so that we understand what it is you are wanting to accomplish and what resources we need to put together to help you accomplish those goals. We need to consider call volume, agents needed, other technical resources (CRM, Call Recording, Monitoring QA, ACD, IVR, etc.), we need to consider the skill set, training involved, and customer/prospect contact and message to convey. There is also analytics and reporting to take into account.