Our local facility based in Salt Lake City, Utah (USA) can host up to 100 call center agents. Our neighbor partner can seat up to 500 local call center agents and we can facilitate up to 150 more “at-home” agents that would report to our local office for training and support. Our off shore “partner” facility in the Philippines can seat up to 250 call center agents. Regardless of your needs and volume, we can accompdate you.
Live Phone Calls
Chat
Video Call
The rate for services vary. It is very important to have discussion so that we understand what it is you are wanting to accomplish and what resources we need to put together to help you accomplish those goals. We need to consider call volume, agents needed, other technical resources (CRM, Call Recording, Monitoring QA, ACD, IVR, etc.), we need to consider the skill set, training involved, and customer/prospect contact and message to convey. There is also analytics and reporting to take into account.
What Type of Calls We Can Handle
- Customer Service
- Consumer Affairs
- Appointment Setting
- Sales
- Tech Support
- Research
- Reservations
- Direct Marketing
- Political Campaigns