We have worked in the Call Center “industry” for many years and our experience has taught us the elements that makes a call center successful. Those principles we use that makes a call center a profitable operation are the same elements we will share with you if you wish to set up and operate your own call center.
Labor Pool
Where your call center is located will have a lot to do with the people resources you will draw from.
Facility
Where your call center is located will have a lot to do with the people resources you will draw from.
Technology
Where your call center is located will have a lot to do with the people resources you will draw from.
Training
Where your call center is located will have a lot to do with the people resources you will draw from.
Leadership
Where your call center is located will have a lot to do with the people resources you will draw from.
Benefits
Where your call center is located will have a lot to do with the people resources you will draw from.